Help Centre

We’re here to help. Most answers are below; if you’re still stuck, contact us and a person on the Zest Snap team will reply, usually within one working day.

Contact us

When you email, include the email address of your Zest Snap account and, if you can, a screenshot.

Frequently asked questions

How does scanning work?

Take a photo or choose a screenshot, image or PDF. Zest Snap’s AI reads it and suggests the events, dates, times and places it finds, even several from one document. Nothing is saved until you review it, so check each detail and edit anything that’s wrong before you add it.

How many scans do I get?

Without an account you can try 3 scans. A free account gets 3 free AI scans to start (they don’t renew) and PDFs up to 3 pages; after that, use Zest Credits from rewards or go Pro. Zest Snap Pro gets 100 scans a month and PDFs up to 20 pages, reset at the start of each month. Your count is in Settings.

How do I add events to my calendar?

After a scan, confirm the event and tap Calendar. Connect Google Calendar once in Settings › Calendar to add events directly. On iPhone you can turn on Apple Calendar sync in Settings so Planner items show in Apple Calendar. Otherwise Zest opens a ready-to-save event in your calendar app.

What is Plan with Zest?

Type or say what you need to do, for example “dentist Tuesday at 3 and pick up the kids after”, and Zest turns it into Planner items and reminders for you to review. Voice uses your phone’s or browser’s own speech recognition; only the text reaches Zest. Allow microphone access when asked.

I’m not getting reminders

Allow notifications for Zest Snap in your phone’s settings (iPhone: Settings › Notifications › Zest Snap; Android: Settings › Apps › Zest Snap › Notifications), then check Settings › Notifications in Zest Snap shows On. Battery-saver modes can delay notifications on some Android phones.

How do shared plans work?

Share a plan to invite family, friends or colleagues. Members see its items and can chat, react, send photos, files and voice notes, and be assigned tasks. Owners choose who can edit and can remove members at any time.

How do I upgrade, and is there a free trial?

Tap any upgrade prompt or go to Settings › Monthly scans. Zest Snap Pro is US$5.99 a month or US$39.99 a year (local prices in the App Store and Google Play). New subscribers to the yearly plan in the apps get a 3-day free trial with up to 10 scans.

How do I cancel or get a refund?

Cancel in your App Store or Google Play subscriptions (in the app: Settings › Monthly scans › Manage subscription). You keep Pro until the end of the paid period. Step-by-step instructions and refunds: Cancellation & refunds.

I paid but don’t see Pro

Make sure you’re signed in to the same Zest Snap account, then go to the Premium page (Settings › Monthly scans) and tap Restore Purchases. If it still doesn’t show, email us with your purchase receipt.

Can I use Zest Snap on more than one device?

Yes. Sign in with the same account on iPhone, Android or app.zestsnap.app and your scans, Planner and shared plans sync. A Pro subscription works on all of them.

How do I export or delete my data?

Settings › Privacy & data › Export my data gives you a PDF or full data file. To delete your account and data, see Delete your account.

Policies

Terms of Use · Privacy Policy · Cancellation & refunds · Delete your account