Delete your Zest Snap account

Last updated: 17 October 2026

Zest Snap (operated by Stability Group (Pty) Ltd) lets you delete your account and its data at any time, from the app or by email. You don’t need to reinstall the app to do it.

Delete in the app (immediate)

1. Open Zest Snap on iPhone or Android, or sign in at app.zestsnap.app in any browser.
2. Go to Settings and scroll to Privacy & data.
3. Tap Delete my account and confirm.

Your account is deleted straight away and you’re signed out on every device.

Ask us to delete it

If you can’t sign in, email privacy@zestsnap.app from the email address on your account with the subject “Delete my Zest Snap account”. We confirm it’s your account, then delete it within 30 days (usually much sooner) and email you when it’s done.

Before you delete: subscriptions

Deleting your account doesn’t cancel an App Store or Google Play subscription. Cancel it first in your Apple ID or Google Play subscriptions so you aren’t charged again (how to cancel).

What is deleted

• Your account, sign-in details and profile (name, email, preferences, time zone).
• Scans and scan history, extracted events, Planner items, to-dos and reminders.
• Shared plans you own, for all members, including their messages, photos, files and voice notes.
• Your messages, reactions and uploads (including voice notes) in other people’s shared plans.
• Rewards, credits, referral progress and notification settings, including device notification tokens.
• Your Google Calendar connection (Zest’s access is revoked) and Apple Calendar sync settings.
• Files you attached to support requests, and the members you blocked in shared plans.

What is kept, and for how long

• Payment records (date, amount, currency, plan, country and the payment provider’s reference) are kept for up to 5 years because tax and accounting law requires it. They’re no longer linked to your account.
• Support conversations, problem reports and Shared plan safety reports are kept without a link to your account so we can follow up on issues and keep members safe. Ask us and we’ll delete your support conversations too.
• Backups: deleted data can remain in our hosting provider’s encrypted backups until those backups expire on the provider’s schedule. Backups are not used to restore deleted accounts.
• Events you already added to Google, Apple or another calendar, and anything you downloaded or exported, are in those apps or on your device, not with us, so delete them there.

Delete some data without deleting your account

• Delete individual scans, Planner items or messages in the app.
• Settings › Scan history: choose how long scans are kept (30 days to until deleted).
• Settings › Calendar: disconnect Google Calendar.
• Settings › Privacy & data › Export my data: download a copy first if you want one.
• Settings › Privacy & data › Clear device data: remove what’s stored on this device and sign out.

More detail is in our Privacy Policy. Questions: privacy@zestsnap.app.